Our customer service department is available to assist you with any questions you may have regarding our products and services. Many answers to commonly asked questions may be found on our website, and we suggest that you begin with this resource. After checking our available web resources and you still need assistance. Please contact us directly at
Most purchases in *new* or unopened condition sold by tngames.com may be returned within 30 days of delivery for a full refund minus shipping costs. Customers are responsible for shipping costs in sending the item back to TN Games. Opened items do not qualify for a refund.
Software may only be returned in its original, sealed condition no exceptions.
All other items must be returned in original packaging, including all original materials. Items that do not meet these qualifications will be subject to a 15 percent restocking fee or will be returned only at the expense of the customer.
If you receive a damaged or otherwise defective item please contact us within 14 days for an exchange only. If you are requesting a refund, you will be issued a check, or your credit card will be credited (less shipping and handling) after we receive the return from you. In addition, a 15 percent restocking fee will be applied to each returned item.
Note: Only items originally purchased from tngames.com qualify for refunds. For retail purchases, see the original retailer the purchase was made from. Convention purchases are non-refundable. Proof of purchase is required for all refunds and warranty exchanges.